Faq's

1. Dust Regularly: Use a microfiber cloth or a vacuum cleaner with a brush attachment to gently remove dust and debris from the slats. 
2. Deep Cleaning: For a more thorough clean, especially in high-moisture areas like kitchens and bathrooms, wipe each slat with a soft, damp cloth. Add mild soapy water if needed to remove stubborn stains. 
3. Timber Shutters Care: Avoid harsh chemicals and excessive moisture on wood or timber shutters, as this can damage the finish or cause warping over time. 
4. PVC & Aluminium Shutters: These materials are more moisture-resistant and can be cleaned with water or gentle household cleaners for a deeper clean. 
5. Consistency is Key: Regular maintenance not only keeps your shutters looking spotless but also extends their lifespan and preserves their elegant appearance. 

Our standard shutter warranty covers: 

1. Manufacturing defects in materials or workmanship
2. Warping or cracking under normal use
3. Paint or finish peeling (on painted or stained shutters)
4. Hardware issues, such as faulty hinges or metal control rods  

This means that if your shutters develop issues due to poor manufacturing — and not from misuse or external damage — they will be repaired or replaced under warranty. 

Like most home furnishing warranties, ours does not cover:

1. 1. Damage caused by misuse, accidents, or improper cleaning
   2. Exposure to harsh chemicals or excessive moisture (e.g., using wood shutters in wet areas such as bathrooms)
   3. Normal wear and tear, including minor fading or surface scratches
   4. Unauthorised modifications or installation by a non-approved contractor
   5. We recommend following our care and maintenance guidelines to keep your shutters in excellent condition.

Warranty terms vary depending on the type of shutter: 

1. PVC structure: 10-year warranty 
2. Aluminium shutters: Up to 20 years 
3. Basswood or timber shutters: Up to 5 years 
4. Hardware and installation: Typically, 10 years 

Always check your product documentation for specific details, or feel free to contact us for assistance. 

Yes, when you purchase plantation shutters along with professional installation from us, the workmanship is covered for up to 10 years. This protects you against defects caused by improper fitting or structural installation errors. 

To make a warranty claim: 

1. Contact our customer support team with your invoice number and product details. 
2. Provide clear photos of the issue for assessment. 
3. Our team will guide you through the process and, if eligible, arrange a repair or replacement. 
4. We aim to resolve warranty claims as quickly and efficiently as possible, with customer satisfaction as our top priority. 

A strong warranty isn’t just a nice-to-have — it’s a sign of product confidence. 
Choosing plantation shutters with a solid local warranty ensures: 

1. High-quality materials that stand the test of time 
2. Expert craftsmanship backed by long-term guarantees 
3. Protection for your home improvement investment 
4. Local parts and support for faster resolutions