Privacy Policy

Introduction

AAA Plantation Shutters ACN 616 633 802 and its related entities (dc+b, we, us, our) is committed to complying with applicable privacy laws in relation to the personal information that we collect in the course of running our business.

Please take a moment to read our Privacy Policy as it explains:

how we collect and handle personal information; and
your rights in relation to any of your personal information that we hold about you.

We may, in connection with particular products or services we offer or provide to you, make other privacy disclosures to you or seek your authority to use your personal information in ways which are different from or more specific than those stated in this Privacy Policy. In the event of any inconsistency between the provisions of this Privacy Policy and those other disclosures, the other disclosures will apply. Where applicable privacy laws provide for exceptions or exemptions, we may rely on those exceptions or exemptions in our information handling practices.

We may amend this Privacy Policy at any time and for any reason. The updated version will be available on our Website.

This Privacy Policy (other than section 10) explains how we manage personal information about individuals other than employees. Section 10 explains the position of employees.

Key definitions

In this document:

“APPs” means the Australia Privacy Principles set out in the Privacy Act;
“personal information” has the meaning set out in the Privacy Act, and (in summary) means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or otherwise;
“Privacy Act” means the Privacy Act 1988 (Cth); and
“sensitive information” has the meaning set out in the Privacy Act, and includes certain specific types of personal information such as health information, and information about a person’s racial or ethnic origin, sexual orientation or practices, criminal record, religious beliefs or affiliations, political opinions, membership of a political, professional or trade association, and biometric and genetic information.

1. How we collect your personal information

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way.

Some of the common ways in which we may receive personal information directly from you include:

when you make an inquiry or order in relation to products or services, including those located at aaaplantationshutters.com.au (the Website);
when you request a quote or submit an enquiry via a form on our Website;
when you subscribe to our newsletter;
when you enter into contracts with us for our products or services;
in administering and performing any contracts with service providers;
when you apply for a role with us;
from correspondence (whether in writing or electronically) or when you contact us via telephone, e-mail, social media platforms or other means;
when you upload content to or interact (in an identifiable manner) with our Website or our social media pages;
through any mobile applications provided by our organisation;
while conducting customer satisfaction and market research surveys;
if you attend any of our premises, we may record certain contact details so that we can comply with applicable laws, and we may also record your image and/or voice if we have surveillance systems operating at those premises;
when administering any of our services; and
as otherwise required to manage our business.

Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases we may collect personal information from publicly available sources and third parties, such as suppliers, recruitment agencies, your employers, contractors, our clients, business partners, referees, government bodies (e.g. police checks, if required), academic and professional bodies (e.g. to validate details and currency of qualifications).

If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

2. Types of personal information we collect

The types of personal information we collect about you depends on the circumstances in which the information is collected. Typically, the types of personal information we may collect can include (but is not limited to) your name, address, email address and phone numbers. We may also collect your house plans as part of providing a quote, and such plans sometime contain your name and other personal information.

If we enter into contracts with you, request or receive products or services from us or have any other commercial dealings with us, we may also collect your signature, date of birth, credit card and/or banking details, and billing information.

If you are an individual contractor to us or apply for a role with us, we may also collect information relevant to your engagement with us including qualifications, length of engagement, resume, current and former employment details, pay rate and salary, bank details, feedback from supervisors, training records and logs of your usage of our equipment (e.g. phones, computers and vehicles).

If we need to confirm your identity, we may collect a copy of appropriate identification.

If you access our Website or if you download and access any of our apps, we may:

utilise cookies to collect additional information about your use of our Website and apps, such as your internet protocol (IP) address, device information, browser information, and details on your usage. Please see the cookies section below for further details of the types of information collected and how you can control what information is collected; and
if you have provided us with permission to access your device location when using our Website or app, we may collect information about your geographical location.

If you call us via telephone, we may monitor and in some cases record such telephone conversations for staff training, quality assurance and record-keeping purposes.

If you attend a premises we operate or manage, we may:

collect certain contact details that you provide to us (which may be via digital check-in apps), including the date and time of attendance, including so that we can comply with applicable laws. If we collect such information to comply with a particular law, we will only use and disclose it in accordance with applicable laws; and
record your image and/or voice through the use of Closed-Circuit Television (CCTV) systems for the purposes of managing security of the premises and health and safety of occupants and the public generally.

We only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act. The main types of sensitive information we may collect include:

details of injuries (ie. health information) that may occur on our premises or arising through the use of our products or services;
details of disabilities or allergies (i.e. health information) you notify us of so we can accommodate any special requirements when you attend our premises;
biometric information (such as fingerprints) in order to provide secure access to our premises and equipment;
criminal record details, as part of pre-employment checks we undertake.

If you do provide sensitive information to us for any reason (for example, if you provide us with information about a health condition, injury or disability you have), you consent to us collecting that information and to us using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.

In addition to the types of personal information identified above, we may collect personal information as otherwise permitted or required by law.

Where you do not wish to provide us with your personal information, we may not be able to provide you with requested products or services and/or certain functionality of our Websites and apps.

3. Our purposes for handling your personal information

As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances. The purposes for which we use and disclose your personal information will depend on the circumstances in which we collect it. Whenever practical we endeavour to inform you why we are collecting your personal information, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal information.

We may use or disclose your personal information:

for the purposes for which we collected it (and related purposes which would be reasonably expected by you);
for other purposes to which you have consented; and
as otherwise authorised or required by law.

In general we collect, use and disclose your personal information so that we can do business together and for purposes connected with our business operations.

Some of the specific purposes for which we collect, hold, use and disclose personal information are as follows:

to provide you with our products and services;
to refer you to a Franchisee that can provide you with products and services;
to receive goods or services from you;
to respond to your request or query made via our Website or other means, and to otherwise stay in touch with you;
to consider you for a job (whether as an employee or contractor) or other relationships with us;
to provide you with tax invoices for our products and services and, if you have ordered products from us, dispatch and tracking information, returns and exchange authorisations;
to operate, monitor, develop and improve our Website, mobile applications and our products and services;
to confirm your identity;
to optimise and customise the user experience (including content and advertising) for users of the Websites, mobile applications and services;
to facilitate communications via our Website, apps and our social media platforms, including communications with us or with other users of those platforms via direct messaging and posting to forums;
where you have provided us with access to your geographical location via our Website or any of our mobile applications, we may send you push notifications and other electronic communications (including SMS) for purposes including identifying our nearest store to you;
to facilitate your entry and participation in a competition or trade promotion;
to protect the security and integrity of our Website, apps and services;
to contact you (directly or through our service providers and marketing research agencies) to obtain your feedback and to find out your level of satisfaction with our products and services;
to keep you informed of the products and services we offer, industry developments, and to notify you of seminars and other events we are holding;
to comply with our legal and regulatory obligations;
to protect the security, health and safety of our premises, facilities, personnel and visitors;
to address any issues or complaints that we or you have regarding our relationship; and
to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.

4. Who we disclose your personal information to

We may disclose your personal information to third parties in connection with the purposes described in section 3 of this Privacy Policy. This may include disclosing your personal information to the following types of third parties:

our suppliers, contractors and organisations that provide us with technical and support services or who manage some of our business functions. Without limiting the foregoing, this may include mail houses, advertising service providers (including online advertising networks and social media platforms that we use to serve our ads), web hosting providers and IT service providers;
our related entities (who may use and disclose the information in the same manner we can);
our accountants, insurers, lawyers, auditors and other professional advisers;
any third parties to whom you have directed or permitted us to disclose your personal information (e.g. referees);
in the unlikely event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors; and
debt collection agencies.

We may also disclose your personal information in accordance with any consent you give or where disclosure is authorised, compelled or permitted by law.

If we disclose information to a third party who is handling it on our behalf, we generally require that the third party protect your information to the same extent that we do.

If you post information to certain public parts of our Website or to our social media pages, you acknowledge that such information may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.

5. Storage and protection of personal information

We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas.

We strive to ensure the security, integrity and privacy of personal information on our Website and collected by us in the course of providing our products and services to you and update our security measures in light of current technologies. We use reasonable endeavours consistent with applicable privacy laws to maintain appropriate physical, procedural and technical security at our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information. We use a range of security measures to protect the personal information we hold, including by implementing IT security tools to protect our electronic databases.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law. We may need to retain records containing personal information to comply with record keeping obligations, and for other legitimate business purposes (such as quality assurance).

6. Our marketing and advertising activities

6.1 1Overview

Like most businesses, marketing and advertising is important to our continued success. We therefore like to stay in touch with customers and let them know about new offers and opportunities.

We may provide you with information and advertisements about products, services and promotions either from us, or from third parties which may be of interest to you, where:

you have asked us to (or have otherwise consented to us doing so); or
- it is otherwise permitted by law.

6.2 Direct marketing

We conduct direct marketing through various channels, including over the phone and by e-mail, SMS and post.

If you would like us to stop sending you direct marketing communications, you can request this by contacting our Privacy Officer (see contact details in section 12 of this Privacy Policy). Alternatively, if we have contacted you by email, you may use the unsubscribe function in that email to notify us that you do not wish to receive further marketing information from us by email.

Please note that there are certain types of communications that you may not be able to opt-out from, such as communications that we are required or permitted by law to send you.

If you wish to unsubscribe from direct marketing you have received from a Franchisee, please contact that Franchisee directly.

6.3 E-mail analytics

Like many organisations, we use e-mail analytics to track and measure the success of our e-mail newsletters and other e-mail campaigns.

We use various technologies (such as tracking pixels) to collect information such as: which of our emails you have opened, which links you have clicked, which email client you are using, whether you opened our e-mail on a computer or mobile device, and the geolocation of your IP address. We use this data to analyse and improve the performance of our e-mail campaigns.

6.4 Internet advertising

We may also collect use information about you for the purposes of online targeted advertising services that help our ads to reach you (and other people who may be interested in our products and services) on websites, apps and social media platforms across the Internet. These online targeted advertising services are operated by third party vendors, such as Facebook, Instagram, Google and LinkedIn.

Some of these services work by using non-identifying data about your behaviour and demographics that has been collected through cookies and other tracking technologies (such as pixels and device identifiers) when you use the Internet, including when you move between different websites and apps and use different devices. For example, third-party vendors may use cookies and/or device identifiers to serve ads based on your past visits to our websites. Your browser or device may provide you with the option to disable or opt-out of some of these cookies and other tracking technologies (such as device identifiers).

Other services require us to use limited amounts of your personal information. For example, we may include your information in a customer list that we provide to selected online advertising service providers so that we can conduct audience-based advertising. This allows us to show our ads to you (if you also use those platforms) and to other users of those platforms who share similar characteristics with you. The customer list is usually hashed (to improve security and confidentiality) before it’s processed by the service provider to target and serve our ads.

The data that is collected through these cookies and other tracking technologies, or provided by us, may be combined with other data (supplied by our advertising service provider, or third parties) to improve the targeting and serving of ads.

Our online advertising service providers also help us by measuring the effectiveness of our ad campaigns (e.g. conversion tracking) and providing us with analytics data that we use to inform and optimise our ad campaigns. These analytics are based on data that may be collected through cookies and other tracking technologies. The analytics data we receive is generally aggregated and non-identifying.

When we use any advertising service that requires us to use or disclose your personal information, we will only do so if we are permitted to do so by applicable privacy laws. You can notify us at any time if you would like us to stop using your personal information for these targeted advertising purposes. Our contact details are set out in section 12 of this Privacy Policy.

You can also:

Opt-out of certain online targeted advertising networks directly by visiting:
- the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/; andthe Network Advertising Initiative’s opt-out page: http://www.networkadvertising.org/managing/opt_out.aspview the relevant social media platform’s website to learn more about how they collect and use your information and adjust your preferences regarding the types of advertising you are shown.

7. Cookies

A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. We use cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing the Website. This information will help to better adapt the Website to suit personal requirements, allow essential parts of our Website to operate for you, to record that a visitor to our Website has viewed a webcast, to operate the online notification form and to operate our content management system. While cookies allow a computer to be identified, they do not permit any reference to a specific individual. For information on cookie settings of your internet browser, please refer to your browser’s manual.

We may use third party vendors to show our ads on sites on the Internet and serve these ads based on a user’s prior visits to our Website and other internet activity. We may also use analytics data supplied by these vendors to inform and optimise our ad campaigns based on your prior visits to our Website.

8. Accessing and correcting your personal information

You may contact our Privacy Officer (see section 12) to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access (which we will only do in accordance with applicable laws), we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to the personal information we hold about you.

We endeavour to ensure that the personal information we hold is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. We generally update your customer information on request, with your consent in writing via post or email. We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.

We will respond to all requests for access to or correction of personal information within a reasonable time.

9. Overseas transfers of personal information

Some of the third parties to whom we disclose personal information may be located outside Australia. The countries in which such third party recipients are located depend on the circumstances. In the ordinary course of business, if you purchase products, we commonly disclose personal information to the manufacturer who is located in China. The personal information contained in these purchase orders is generally limited to the relevant customer’s surname.

From time to time we may also engage an overseas recipient to provide services to us, such as cloud-based storage solutions.

By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business.

Whenever we transfer your personal information outside of Australia, we will do so in accordance with the requirements of applicable privacy and data protection laws. We may disclose your personal information to overseas recipient without your consent where permitted by the Privacy Act (and, in such circumstances, we will comply with the applicable requirements of the Privacy Act in doing so).

10. Employees

We collect information in relation to employees as part of their job application and during the course of their employment, either from the employee directly or, in some cases, from third parties such as recruitment agencies, referees, government bodies (e.g. police checks, if required) and academic and professional bodies (e.g. to validate details and currency of qualifications).

The information we collect may include contact details, qualifications, resume, current and former employment details, pay rate and salary, bank details, feedback from supervisors and training records.

We may also collect details of disabilities, allergies and health issues that may impact the employee’s role, or which arise while on our premises or in the performance of the employee’s duties, so we can accommodate and otherwise assist the employee with any such health requirements or incidents.

We collect camera/video footage of employees while on our premises (via CCTV) and logs of the employee’s usage of our equipment (e.g. phones, computers and vehicles) on a continuous and ongoing basis using various technologies, including monitoring:

email, internet and network use; and
the location of our vehicles and other dc+b equipment via GPS.

We may also collect and use biometric information and templates (such as fingerprints) in order to utilise time sheet or attendance monitoring technologies.

Under the Privacy Act, personal information about a current or former employee may be held, used or disclosed in any way that is directly connected to the employment relationship. We handle employee information in accordance with legal requirements and our applicable policies in force from time to time.

11. Resolving personal information concerns

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, including if you believe we have breached the APPs, please contact our Privacy Officer (see section 12).

When contacting us please provide as much detail as possible in relation to your question, concern or complaint.

We take all complaints seriously and will respond to your complaint in accordance with any applicable timeframes imposed by law and otherwise within a reasonable period. We request that you cooperate with us during this process and provide us with any relevant information that we may need.

If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner

GPO Box 5218, Sydney NSW 2001

Telephone: 1300 363 992

Email: enquiries@oaic.gov.au

12. Contact details of Privacy Officer

The contact details for our Privacy Officer are as follows:

Postal address: AAA Plantation Shutters

Attention: Privacy Officer

1022 Nepean Hwy, Moorabbin 3189 Vic

Telephone: 1300 880 196

Email: info@aaaplantationshutters.com.au

13. Links

Our Website may contain links to other websites operated by third parties. We make no representations or warranties in relation to privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices and procedures.

14. Social media platforms

We use social media platforms such as Facebook, Google, Instagram, YouTube, Pinterest and LinkedIn to communicate with the public about our services and businesses. We may collect the information that you choose to share with us through these platforms, including photos, videos and comments and posts.

These social media platforms have their own privacy policies, and may handle your information for their own purposes. You can access the privacy policies for these platforms by visiting their websites.

If you choose to use these social media platforms to communicate with us, please be mindful that certain pages within these platforms may be publicly available. We encourage you to use the privacy settings available on each platform. If you would like to contact us directly, you can do so using the contact details in section 12.

15. Changes

We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our Website.

Vicki Hutchins

02:28 19 Nov 24

Tony did an outstanding job installing these blinds and shuttersVery complicated access. All done so politely and pleasantly.A 5 star outcome

Coskun Dicle

00:20 18 Nov 24

I highly recommend AAA Blinds. I had two separate blinds with curtains installed, great service each time. Gerry and the team are fantastic, especially Tony goes out of his way to accommodate a great installation🙏

Adrienne O'Neil

07:50 17 Nov 24

By far the cheapest company in the industry (based on 3 quotes we got). Really pleasant & responsive to deal with. They worked in the rain to get them installed too! Highly recommend

Vicki Fallon

10:01 14 Nov 24

Tony was friendly and professional in installing our shutters. We are really happy with our AAA Plantation Shutters he installed in our living room. Tony also removed all of the packaging from the house, leaving our living room clean and tidy. We will use them again and would recommend this company.

Athena Regos

06:27 13 Nov 24

We have received the most amazing service from Gerry and the team at AAA Plantation Shutters every single time. Highly recommend!

Nadia86M

21:36 12 Nov 24

Great communication and professional installation. The shutters I purchased are excellent quality. Highly recommend AAA services.

Bill Ewing

11:11 11 Nov 24

Tony was very efficient and l noticed that he removed his shoes before coming into my home A job well done thank you

Peter Payten

06:49 07 Nov 24

Tony was very personable.Did an excellent job.

Mitesh Makwana

04:20 01 Nov 24

I recently had plantation shutters and roller blinds installed, and it was a great experience. The communication was excellent, and they delivered exactly what they promised. The installation was smooth, and I’m really happy with the quality of the products. I highly recommend their services!

Sandra Fitzsimons

04:24 22 Oct 24

Thank you for the installation of our plantation shutter blinds. Amazing work Tony done a great job very polite and professional.Highly recommend this company.

William Sherwin

04:12 26 Sep 24

Amazing! Tony who installed the shutters was fantatice. Great care, passionate about his job and wants to make sure he is getting 100% for you. I've had a lot of trains people around lately and found them to be bad, Tony was just amazing and shows my faith back in to traids people. Also the blinds are great! Small job, but was happy to take it in and did a 10 out of 10 job on it. Thank you AAA Plantation shutters, I will be coming back again soon.

Jeannie Pacifico

00:31 25 Sep 24

Such great service, beautiful product love my window how it looks now Complete beautifully installed thank you to Tony for coming out and installing it very polite Man and came out on time, ☺️ thank you kindly Jeannie

Reynaldo Yamin

05:24 16 Sep 24

After getting multiple quotes and researching reviews, AAA were the best value for money with positive feedback. The initial consultation with Gerry was enlightening as he helped us find tailored solutions for our specific needs. The product looks great and was expertly installed by Tony who was professionable and personable. Highly recommend!

Gabriela Perotti

02:00 13 Sep 24

Tony was great. Friendly, clean, and even able to manage my grumpy dog! And the shutters look amazing 🤩

Joanne McLinden

05:02 12 Sep 24

Tony came to install shutters at our house. He arrived promptly, was courteous and friendly and did a great job of installing the shutters. We have had such a positive experience with AAA Plantation Shutters and would highly recommend them!!

Cindy Fraser

00:42 10 Sep 24

Couldn’t be happier with our plantation shutters. Delivery was when they said it would be and the installer was lovely & professional. Recommend highly. ✅✅✅

Jessie Cook

07:29 27 Aug 24

Richard Wiatr

04:01 23 Aug 24

We ordered 2 large, 4 panel, bi-fold plantation shutters from AAA Plantaion Shutters for our lounge & dining rooms.The quality of the shutters was superb and the price was very competitive.Their display room in Moorabbin was novel. Their full range of shutters were fitted to the windows of the display room, making it easy to decide which shutters would best suit our windows.Tony, the AAA installer, did a great job installing them. He patiently adjusted the shutter frames until they concealed the fact that our window frames were partially out of square.We highly recommend AAA for the range and quality of their shutters and service, and thank Tony for his excellent installation service.

M Lee

03:05 14 Aug 24

Huge THANK YOU to Gerry and Mark! AAA plantation customer service was brillant and their quote was not over priced. My house looks more cozy with shutters and roller blinds 🙂

tarun mathew

03:56 13 Aug 24

From start to finish these guys have been amazing. Tony was a great bloke who did the seamless installation and Gerry spent time to customize according to our requirements.

Tony Mackay

00:27 12 Aug 24

This is the third time we have used AAA Plantation shutters and as always their service was exceptional. The shutters are of first class quality and Tony their installer is incredibly professional and has an attention to detail which is so rare to find nowadays. They are so competitive on pricing that we didn’t even bother getting other quotes this time.A great company to work with.

Theam Chhuon

05:13 07 Aug 24

Overall experience from AAA Plantation shutters were amazing.Very competitive pricing especially with the oversea option.The staff was amazing from Ritesh who came and quoted us to Tony who came did the install.In regards to the shutters, we chose the PVC material with the shutters being made overseas as supposed to Australia.Cheaper with the longer waiting time, but the product is still quality good quality.It took about 8 weeks to arrive, and I was updated each step of the wayTony was our installer, He attended to his job promptly, clean up after the job and finish product looks amazing.Tony was also friendly we had a very nice chat throughout.We only got 2 windows done but definitely wouldn’t hesitate to go with these guys again when the need for more shutters is required.

David Lewis

06:27 30 Jul 24

Return happy clients. Tony arrived today to install latest shutters. On time, very cheerful and great installation. Super tidy and efficient. Very happy.

Sheryl Phin

02:46 29 Jul 24

Very happy, Tony arrived a little earlier than expected thru no fault of his own. Very polite, cheery and efficient and took away all the packaging.

Jayne Williams

07:23 25 Jul 24

Loving our new plantation shutters. Gerry did a great job of measuring up and gave us loads of advice on things we hadn't even thought of. Lovely Tony came and fitted our shutters today and I couldn't be happier. Great quality, great price, great workmanship and very respectful ie removing their shoes before coming into the house, very friendly and knowledgeable. We'll definitely be back to order more shutters soon. Thank you so much.

patrick tang

05:22 25 Jul 24

Tony the installer is the best !

Guy Garreffa

22:08 11 Jul 24

We highly recommend AAA Plantation Shutters! Service from start ro finish was of the highest quality.Gerry came out to measure and quote and was wonderful, giving us great advice on our selection. We would have chosen wrong had we not listened to him and are grateful for his expertise!! Bill was lovely to deal with over email, patiently answering our questions and replying quickly. Today Tony came to install the shutters and was incredibly warm and friendly. He did an amazing job with the installation and we couldn't be happier!!!Service was of highest quality from this business from all involved and price was just as impressive we will definitely use them again to install more blinds in our home :)Guy and Anne

Ian Fox

05:29 10 Jul 24

Very professional right the way through. A good product very well installed

Chris Lovelock

03:52 18 Jun 24

Very pleasant,efficient and cooperative service,couldn't wished for moreKind regardsChris &Marilyn

Sharyn Olsen

01:26 16 Jun 24

I have used AAA Plantation Shutters twice within a couple of years. Originally to have Plantation Shutters installed, and more recently to have a couple more plantation shutters and four blinds for sliding doors.I am extremely happy with the results, the service and professionalism displayed. They are very affordable as well.I would have no hesitation in recommending AAA Plantation Shutters to anyone.

Romi H

02:06 12 Jun 24

Thank you Tony for installing our new blinds and sheer curtains. We’re really pleased with them.

Dorothy M

23:50 06 Jun 24

From contact to completion of installation, the whole process was streamlined and straightforward. Gerry was prompt and helpful with the quoting, Bill from administration was communicative and responsive, and Tony who came to install was polite and accommodating. Great dealing with such service! Dorothy

Lyn Wake

00:01 05 Jun 24

AAA Plantation Shutters have been excellent to work with and the product looks fantastic and works so well. From the price, the measuring and quoting process to the installation, AAA is highly recommend!

Ros Dashwood

08:10 01 Jun 24

I would like to thank AAA Plantation Shutters for an excellent job done with the installation of their fantastic quality plantation shutters at our home. I give them 10/10 in all aspects....that is starting from the quoting stage done by Gerry and installations by Tony and Bill, especially one window which started from a height of 3 metres and the window being another 2.5 metres, with a bit of brainstorming among all of us it got done perfectly. Thumps up to you guys and we will and have already started recommending AAA Plantation Shutters to all our family and friends.Cheers...Ros

Tony M

03:19 01 Jun 24

From the time Ritesh came to quote giving us great advice to the installation by Tony and his excellent workmanship today, we are delighted with our dealings with AAA Plantation Shutters. Also, being kept up-to-date by Bill made the whole experience very pleasant.

Adriane Taromaru

04:46 29 May 24

I would recommend AAA Plantation Shutters Melbourne, the blinds and sheers in my house look beautiful. Ritesh and Tony were great. Very good customer service!!!

Nicole Garden

02:41 22 Apr 24

AAA Plantation Shutters have been amazing from the get go! They’ve been professional, accommodating, prompt, provided clear communication from quote to install! Product is lovely, most affordable and I highly recommend!

Sabrina McKeverne

02:07 15 Apr 24

Get service from start to finish

Paul Josipovic

11:38 12 Apr 24

I could not be happier with the experience dealing with AAA Plantation shutters. They ticked every box that you would expect as a customer; good communication, competitive pricing, informative, punctual and no hidden surprises. We had what I would call a difficult L shaped window and AAA Plantation team really helped us through the options so we understood the limitations for each installation method. The installation was seamless with one of their team members installing the shutters quickly. In the end the final product was better then we expected. I would highly recommend using AAA Plantation shutters.Thanks Paul.

Tracy Bufe

03:03 04 Apr 24

Aaa have been very professional to deal with and they are very prompt with their service. Nothing is ever a problem. Tony the installer was excellent too.

Andy lam

07:33 30 Mar 24

Good quality. Quick service and respond. Tony did the Installation, very good job.

Wendy

11:03 22 Mar 24

Our experience from start to finish with AAA Plantation Shutters was excellent. It was very smooth and hassle-free. Excellent communication from Bill in admin, Gerry who measured up was very professional and helpful. Tony who installed was also very professional and neat and tidy. All turned up on time. The price was excellent and we were offered a cheaper price if we were prepared to wait 8-10 weeks which was fine with us. We are very happy with the final product and had a hassle-free experience. We highly recommend them.

annie McG

11:06 08 Mar 24

Excellent service. Professional measuring and prompt delivery. Thrilled with the resulting plantation shutters. Tony who fitted them was delightful and did a terrific job.

Mark Trippit

09:54 26 Feb 24

We had two very challenging window/door combinations that we wanted shutters for. From the initial contact with Simone to Gerry's excellent measuring, problem solving and a very competitive quote we were impressed. After a quick turn around time, today Tony installed our shutters, 1st he was on time, he worked so hard and did an absolutely fantastic job. The shutters surpassed our expectations and look amazing. Thank you all so very much. Highly recommend AAA.

Hemant Arora

10:33 21 Feb 24

I had an outstanding experience with AAA Plantation Shutters that surpassed excellence. Their communication, punctuality, and craftsmanship went above and beyond expectations. They demonstrated remarkable honesty, diligence, and reasonable pricing throughout. Garry, Tony, John, and Bill were exceptional, with Tony, John, and Gary delivering superb installations of both curtains and plantation shutters. Highly recommend their services!

Lee A

00:44 21 Feb 24

Amazing product and service by Gerry, Tony and the team. Such a nice experience dealing with them. Thanks so much

Sam King

02:41 04 Jan 24

We are so happy with our new shutters. AAA Plantation Shutters made everything super easy, from providing the quote through to the installation. Couldn't be happier with the final product.

Josephine Aquilina

05:43 29 Dec 23

AAA Plantation Shutters were installed at my place today. Tony was very efficient, extremely courteous, informed me of his arrival time. He is very respectful and polite. I am very pleased with the product, and all the staff at AAA are friendly.Most of all, after contacting four other companies, AAA were the cheapest by far.

Marc Meulenbelt

23:47 28 Dec 23

I was thoroughly impressed by our experience with AAA Plantation Shutters. From quotation through to installation, the team were friendly, informative and above all else, professional. Communication was great and on our installation day Tony arrived promptly. He made the installation process seem trivial (even despite our less-than-100% square window frames) and was done with our three windows and one bi-fold door in just a few hours. He was pleasant to deal with and took all packing materials with him. The areas where he worked were left clean and tidy. The PVC shutters we settled on look great and function very well. They block out even more light than the Holland blinds they replace and I was surprised by how much of an insulating effect they seem to have. Thanks to the team at AAA Plantation Shutters. I can't recommend them highly enough!

Scott

00:34 05 Dec 23

mark britton

07:55 29 Nov 23

Very happy with the shutters, efficiently installed ahead of schedule, great price.

Dianne

22:43 23 Nov 23

I was very pleased with my plantation shutters, they look fantastic such good quality , fantastic customer service. Tony who installed them was on time and very polite and friendly . Would highly recommend 👌

Verity Spokes

07:24 20 Nov 23

Efficient, easy to deal with and very happy with the end result.

Tricia Norman

19:30 14 Nov 23

very impressed with the whole service. Prompt, efficient and very timely, excellent fitting of the shutters. Very impressed with the quality, price and service. Definitely recommend. Thanks guys!

John Obrien

06:24 31 Oct 23

Ahmed Ebeid

23:55 20 Oct 23

Company is amazing, product is great, and installer was extremely professional and polite. Really outstanding experience. Would recommend to all.

Sean Lee

11:02 16 Oct 23

Very happy with professional installation service from Tony. He was on time and very kind. He stayed late and finished the job perfectly. Thank you very much Tony.Plantation shutter delivered on time and measurment service and customer service was excellent.

Rob C

09:38 10 Oct 23

Really great price & service, Tony did an excellent job installing the shutters. Would highly recommend!

Denman Lombard

22:00 15 Sep 23

Vince Condello

07:50 11 Sep 23

I ordered 4 plantation shutters. Absolutely recommend. Great service from start to finish, as well as their competitive prices. The installer also went the extra mile and sealed gaps around the window frame at no charge. Cannot fault in any way. Total contrast to Victory blinds who quoted and arrogantly expected me to accept on the spot without showing me any examples or asking how I'd like the blinds fixed to the window frame. They were also 30% more expensive. Thankyou AAA Plantation Shutters.

Wendy Purdie

05:30 08 Sep 23

Excellent service from first phone contact, quoting, ordering and then installation. The whole team are awesome to deal with and our new plantation shutters look amazing. Thankyou to Gerry, Nina, Tony and John. Would highly recommend.

Gina Mittoni

12:02 05 Sep 23

We could not be happier with the quality and installation of my plantation shutters. Tony was completely professional, arriving on time, taking meticulous care with the installation, checking that I was completely satisfied with the end product. Outstanding service Tony, you really went above and beyond. Amazing experience!

Russell Thompson

23:33 19 Aug 23

Gerry did an accurate quotation, and after the required period of time for manufacture, Tony came and installed them. We had 8 windows done, many of them quite tall. Tony did a brilliant job, and he took the time to explain things to us as he went along. Highly recommend AAA Plantation Shutters!

kosar azheen

22:48 12 Aug 23

Highly recommended very respectable and Great service. Definitely worth it and is very good with price. It will be with your budget. I’m definitely visiting again to do my Shutters for living room . Thanks one again

Shaye “Shaye” G

00:19 11 Aug 23

I had the gentleman Tony do my installation today for AAA shutters - he was amazing - Very professional- very polite - very thorough and insisted on cleaning up and vacuuming all rooms - HIGHLY recommend his workmanship- solid 10/10 Well done AAA shutter blinds for employing such a fabulous hard working gentleman.

Tanya McBride

07:13 10 Aug 23

Highly recommend. Service provided throughout the whole process was outstanding, from the office staff, quote through to the final Installation. Our installer, Tony, was super friendly and efficient. There was no mess left at the end and the result was outstanding. I’ll definitely be calling them back for future shutters on other rooms in the house. Thank you team!!

Di Hume-Spry

05:44 26 Jul 23

Tony was both professional and friendly, so pleasant. Extremely happy with his service. Judith Lyons

Sourabh Mazumder

05:19 26 Jul 23

Love the Shutters. Gerry and Tony have done a brilliant job, their workmanship is exceptional. Tony did an amazing job installing all the shutters. He is very friendly and very helpful. Overall experience has been amazing.

Paul Silvy

01:43 19 Jun 23

I’m so happy with the great result ! Thank you Tony for your hard work the plantation shutters look great!

Maria I

09:01 12 Jun 23

Gerry, thank you for your outstanding service provided for the installation of our plantation shutters. You are extremely helpful, prompt and thorough. We look forward to using you again and highly recommend you! Many thanks, Andrew I

DoraSS JesusIsLord

07:21 02 Jun 23

Prompt service and good quality and price is reasonable

Victoria Blakeney Creagh

22:21 01 Apr 23

The shutters transformed the room. Absolutely delighted with them. Great service from AAA Plantation Shutters. Jerry perfect in his measurements and Tony brilliant at installing. Professional team. Happy with price. Would definitely recommend!

Charmaine Carroll

00:02 31 Mar 23

Great product, great price, great service. These plantation shutters are always complemented on. The look fantastic. Everyone I have dealt with from AAA have been friendly and provided great service. Couldn't recommend them highly enough.

Melinda Farkas

23:55 21 Mar 23

Fantastic experience. Quote was less expensive and the installer did a great job. I would recommend to everyone.

Martin Betts

07:27 20 Mar 23

Tony was a real professional, very friendly and informative

Tracy Bezzant

02:31 16 Mar 23

I am so happy with my plantations shutters. My place looks so amazing with these installed! Tony was awesome and cleaned up after himself. Really friendly and professional!

Johnny Tan

11:39 04 Mar 23

Tony done an amazing job and service with our new windows and sliding doors blinds. Tony keep everything on tracks and is completely dependable, careful and honest in doing things right for his customer. A hardworking and dedicated staff like Tony is one in a million. Thanks Tony 👍🏻

Christina Shine

06:55 03 Mar 23

We're very happy with our shutters. Great service from Gerry, John and the installer who completed the job (so sorry I don't know your name). Definitely recommend.

Matthew Mitchell

23:34 23 Feb 23

Tony from AAA has provided fantastic service! He is friendly and his work is to the very highest standard. Thanks Tony.

Russell D

05:32 22 Feb 23

Ritesh was definitely the most knowledgeable and helpful out of the 3 companies that came to measure and quote, which meant we got the best solution possible for plantation shutters on 3 windows and 2 pairs of french doors.Quoted price was competitive and shutters were ready before estimated time (rare in these days of supply chain disruption).Tony did a fantastic install. Shutters look great and you can tell when somebody takes care and pride in their work.Highly Recommend !!!Should have got these 10 years ago....thanks AAA

Lynne Bayles

03:51 22 Feb 23

Incredibly happy with the plantation Shutters. Tony working in the South & East Melbourne area did a fantastic job - very professional and efficient and they look great. I would highly recommend the company and service.

Amanda Papadopoulos

00:38 16 Feb 23

I had my home fitted with internal plantation shutters, a total of 16 windows. The timeline I was told that it would take to have them made over the Christmas holiday period was exact. Tony fitted them all yesterday and he took the complete day to install them perfectly, I could not be happier as I believe this has increased the value of my home. Thank you to Jerry and his team of staff and fitters. 5/5

Kien Kee Chow

00:33 01 Feb 23

Excellent service and price after extensively shopping around Melbourne. Ask for Tony when having the shutters installed. Tony was exceptional at installing the shutters but was also more than happy to provide additional service and advice. He was mindful of my space and was really took the time to speak with me about my queries relating to maintenance and future installations. ASK FOR TONY!

Ron W

12:09 10 Jan 23

So glad we chose AAA Plantation Shutters. They were extremely competitive and the finished product looks fantastic. Gerry came down and provided the initial measure and quote for our plantation shutters. And Tony was such a professional for the install, I loved the way he worked, he took the time to do things properly including the care during the install and managing a very clean workspace. Given our older house, a couple of the windows were not perfectly square, but Tony worked his magic and has the finished product looking beautiful. Thanks a plenty Gerry and Tony.

Loren Hill

09:34 18 Dec 22

I want to thank Gerry & Tony for the wonderful service provided to me - especially this close to Christmas. They went out of their way to help me when things (which were out of their control) went wrong. Shutters were very reasonably priced & look fantastic.

Zhang

12:03 16 Dec 22

Attempted 3 times to get a simple quote on a custom storm door from Sue. Over one week, still no quote. Don't waste your time here!!!

Lisa Hawkes

04:00 14 Dec 22

We just had our shutters installed by Tony. We are so happy with the results. AAA shutters were so easy to deal with from start to finish, they were quick to respond with every inquiry and there was no delays from start to finish. Tony did such a great job and was so professional, he made sure to clean as he went. We are so happy with the service we received.

Shirley Lee

19:56 01 Dec 22

Reasonable price, Professional installation and Excellent customer service !I broke a part of the shutters by accident. Garry came to my house twice and helped us to fix the problem. Many thanks for AAA plantation shutters! xoxoShirley

Rachel

06:00 01 Dec 22

The whole experience from start to finish with AAA Plantation Shutters has been great. They came to measure and quote with lots of samples and provided great advice and recommendations. The quote was very competitive especially because we wanted timber shutters in the bedrooms and pic only in the kitchen. Shutters were ready in the given timeframe but we hadn't painted our windows yet . The team kept our shutters safe and sound until we were ready to have them installed. Tony installed them and was incredibly professional. He arrived at 7.45am and installed each blind and shutter with precision and care. He was very neat and tidy as he worked plus he wiped everything down and took all the boxes away once he was done.I was concerned that the plantation shutters would make the rooms a bit dark but they are perfect. They bring more light in and make our house feel finished. 5 stars for the service and quality. Thanks!

Kimmy Y

07:03 25 Nov 22

Tony is good! On time and work done is of the top standard!

Greg Phillips

23:46 03 Oct 22

We had AAA shutters installed a couple of weeks ago and couldn’t be happier with the service from day one, from measuring up, to office correspondence to installation. The finished product is even better than we imagined and we’d highly recommend this company to anyone requiring plantation shutters.

MARK SANTAGADA

06:36 30 Aug 22

Gerry is great to deal with and his installers are first class.The quality of the plantation shutters is excellent.Would highly recommend.Thank youMark

Randolph Morrison

00:16 26 Jul 22

Katie Cameron

21:26 17 Jul 22

Noni Powell

12:58 13 Jul 22

AAA Plantation Shutters are a great company to deal with. Very professional and thorough. Bill did an excellent job. No mess and the shutters look great.

Steve Delaney

02:37 08 Jul 22

I found AAA Plantation shutters from the initial quote to the finished job , professional informative and of the highest standard of both workmanship and materials..I pleasure to deal with , would highly recommend t hem.

Mary Tissera

11:24 16 Jun 22

Excellent customer service. Great Team to work with.from the time of measurements up to installation everything was professionally handled. Hassle free for the customer.Highly recommended. Mary & Shan

Lonely Wolf1

04:30 08 Jun 22

I am happy with the product and services provided by AAA Plantation shutters. Initially, we dealt with Gerry. He visited our place and took all the measurements. He explained different products and answered our questions patiently.Today, the installer guy (Mark) came and have completed the installation.He was meticulous and professional in his job.The finished product looks good and met the expectations.I would definitely recommend AAA Plantation Shutters to anyone considering to install Plantation Shutters in their homes.

Gaylene Bryant

00:43 27 May 22

I was very happy with the prompt service and advice received, and even more impressed by the professional approach to service and installation.The end product has added new light space and dimension to my living and entrance area. Thank you to all involved, from the first contact to finished result, AWESOME!!!!!

Kyle

05:27 26 May 22

The team at AAA was amazing to deal with. They were all very professional from quoting to installing and love the shutters and blinds in our new home. The pricing was exceptional. Can't recommend this business any more highly.